As flags, banners and exhibition displays are custom made for each customer, we can only cancel orders prior to production.
We aim to dispatch orders within the quoted delivery times on each product, so if you wish to cancel an order without incurring a cost, you will need to do it before your order is printed.
If you need to cancel an order, please call us on 01736 710077 during office hours (8.15am - 5pm) or via e-mail to
[email protected]If you would like to change anything about an order we would recommend that, in the first instance, you give us a call on 01736 710077 or e-mail
[email protected] to avoid having to pay for delivery again or for goods already printed.
The majority of products are made or assembled to a customer’s specification, and are therefore not offered on approval.
In the event of a complaint, all work subject to the complaint must be returned to Sailflags within 14 days, along with a written explanation as to the reason for return. No responsibility for error will be considered by Sailflags unless a written order was originally supplied. Goods must be returned in their original unopened and sealed packaging. All valid items* are subject to a 10% restocking fee. We cannot offer refunds on custom printed materials only the unused hardware.
In the event of goods being received which appear to have been damaged in transit (especially where the packaging may be crushed or pierced), you should either not accept the delivery, or sign for it as “Unexamined”. If this occurs, please contact us immediately.
Returns address: Sailflags, 5 Nanturas Workshops, Goldsithney, Penzance, TR20 9LB.
If you are purchasing as a consumer, nothing in this Cancellations & Returns Policy affects any statutory rights you may have as a consumer.
*Please check to ensure that the item you are ordering is valid under the returns policy prior to placing your order.
